How long does my order take to ship?

All orders are carefully packaged to ensure your purchases arrives safely and beautifully presented. I offer UK standard delivery from £2.95 for smaller items and £4.95 for larger parcels, sent via Royal Mail. Orders are typically dispatched within 1–3 working days, with delivery usually taking a further 2–3 working days. Please note that delivery times are estimates and may vary during busy periods. I’ll take great care in preparing every order and appreciate your patience and support for my independent business!

Do you offer international shipping? 

Not at the moment (sorry, ocean soul) but as Mahina scales, I would love to offer international shipping in the future. Follow along on Instagram and watch this space.

What is your return policy? 

We hope you love your order as much as we loved preparing it! As a small independent business, every purchase means so much to us. We take great care in ensuring our products arrive beautifully presented and in perfect condition.

Clothing Returns

If your clothing isn't quite right, I am happy to accept returns. Please contact me within 14 days of receiving your order to request a return. You then have a further 14 days to send your item back.

Clothing should be returned unworn, unwashed and in its original condition, with tags attached and in original packaging where possible. You are welcome to try items on as you would in a shop.

Customers are responsible for the cost of return postage for change-of-mind returns. I recommend using a tracked service, as I cannot be responsible for returns lost in transit.

Jewellery Returns

For hygiene reasons, jewellery cannot be returned. Custom-made or personalised pieces are also non-returnable.

Refunds

Once your return has been received, I will process any refund due to your original payment method within 14 days. For valid cancellations, refunds include the applicable standard outbound delivery charge. Where only part of an order is returned, delivery refunds will be assessed accordingly.

If an item has been handled beyond what is necessary to inspect it, a deduction may apply for any resulting reduction in value.

Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact me as soon as possible so I can put things right. Your statutory consumer rights are unaffected by this policy.

How to Arrange a Return

Please get in touch via my contact page, including your order number and the item you wish to return. We will provide you with the return address and further instructions.

Thank you for supporting my little business! ♡